A few minutes ago, I received a reply form Mark Egeland regarding my broken Boom Clamp. I'll quote here:

Jim:
Happy 2010 to you! We will send out a new boom clamp. Please check your boom shim to make sure it is still glued into place and is not wearing out. It sounds like it might be if you need to tighten the quick releases that much. We can also send new boom shim.

Also we have redesigned the boom clamp tab, but will take a little while because we have that part made for us. It is a much stronger design.

Do you want us to send it to your ******** address?

Please let me know and we will get the parts sent out. And of course there will be no charge.

This reply is no different than my experience has always been with Catrike. They stand behind their product, with a strong commitment to customer service.

My intent remains that riders be aware and check their trikes periodically, looking more intently at certain areas, like the boom clamp indexing tab.

Thanks!

Jim

I have posted essentially the same to the BROL thread and to my blog.

The best to all...


Last Edited By: jalexartis 01/05/10 20:31:25. Edited 1 times.